allergy sufferers:
Please, let us know your wishes with respect to hypo-allergenic bed-sheets and discuss with us your food intolerances.
arrival:
We expect our guests between 2:00 PM and 6:00 PM. Are you planning to arrive later? That's no problem – we'll be happy to leave your room key in our key box for you. We will contact you between 5 and 7 days before your arrival to confirm your arrival time and discuss your arrival details.
arrival time:
Please, let us know in advance the approximate time of your arrival.
cancellation policy:
Cancellations are free of charge up to 28 days before arrival. Cancellations made up to 8 days before arrival and without re-letting the property will be charged 90% of the accommodation price. Cancellations made 7 days or more before arrival and without re-letting the property will be charged 100% of the accommodation price. We recommend taking out travel cancellation insurance for your stay.
Departure:
On the day of your departure, the room will be at your disposal until 10.30am.
Non-smokers:
We would like to assure you that our house has only non-smoking rooms. Smoking
on the terrace is of course permitted..
Parking:
Parking on the hotel site is free for our guests.
payment terms, deposit, and payment methods:
Please pay a deposit of 80% of the accommodation price to the following account of Tim Lorenz at Sylter Bank (IBAN DE27 2179 1805 0000 0382 45) no later than 7 days before arrival.
The remaining 20% of the accommodation price and all other charges (such as tourist tax) can be paid in cash or by debit card upon departure. Please understand that we cannot accept debit or credit cards due to the high service fees and the long wait time for the credit to be credited to our account.
Settlement of accounts:
You may settle your account by EC-card or by paying in cash.
Travel Insurance:
We recommend that
you should always enter into a travel insurance agreement.
Visitor's tax:
In the period between 01/01 and 31/12, the municipality of Wenningstedt levies a visitor's tax.
Between May and October: EUR 3.00 per person/day
Between November and April: EUR 1.50 per person/day